frequently asked questions
Materials
What materials are your jewellery pieces made from?
Our jewellery pieces are crafted from high-quality Silver 925 and stainless steel, ensuring durability and a sophisticated finish.
Are your products hypoallergenic?
Yes, both Silver 925 and stainless steel are hypoallergenic, making them suitable for most people with sensitive skin.
How should I care for my jewellery?
To maintain the beauty of your sterling silver jewellery, avoid contact with water, perfumes, and harsh chemicals. Store your pieces in a cool, dry place, preferably in a jewellery box or pouch.
All of our stateless steel jewellery is waterproof and tarnish proof for which we offer colour lifetime promise.
Please visit our Jewellery Aftercare page here for more details
Is your jewellery ethically sourced?
We are committed to ethical sourcing and ensure that all our materials are obtained from reputable suppliers who adhere to ethical labour and environmental practices.
What is the difference between solid silver, silver plated, and stainless steel?
Solid silver (Sterling Silver 925) contains 92.5% pure silver, whereas silver plated items have a thin layer of silver over another metal. Stainless steel is a durable, corrosion-resistant alloy used in many of our designs for its strength and longevity.
frequently asked questions
Jewellery Sizing
How do I determine my ring size?
All of our rings are adjustable rings designed to fit a range of sizes. Within the product description, we provide recommended sizes for each ring, however these are guidelines that shouldn’t stop you from ordering the ring that you love. We also provide a sizing guide on our website to help you adjust the ring for the perfect fit.
Can I resize my ring after purchase?
Our adjustable rings can be resized within a recommended range. If further adjustments are needed, please contact our customer service team for assistance here.
Frequently asked questions
Delivery & Returns
What is your return/exchange policy?
We offer a 30-day return/exchange policy for unused and unworn items in their original packaging. Please visit our Returns page here for more details.
Do you ship internationally?
Yes, we offer international shipping. Shipping fees and delivery times vary based on the destination.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. This is only available for Express Shipping - visit our Delivery page here for more information.
How long will it take to receive my order?
Delivery times vary based on your location. Typically, orders are processed and shipped within 1-2 business days, with estimated delivery times provided at checkout. Depending on the selected delivery method at checkout, we aim to get your item at your door within 3-5 business days.
What should I do if my jewellery is damaged upon arrival?
If your jewellery arrives damaged, please contact our customer service team here immediately with your order details and photos of the damage. We will arrange for a replacement or refund.
frequently asked questions
Other Questions
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options.
What is your privacy policy regarding customer information?
We take your privacy seriously and ensure that your personal information is protected. Please refer to our Privacy Policy on our website for detailed information on how we handle and safeguard your data.
Do you offer custom jewellery designs?
Currently, we do not offer custom designs, but our collection features a variety of styles to suit different tastes. View the collections here.